SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watch Collection - FREE Shipping! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchodyssey.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool watch, 12 days
Good day! Watch received quickly. Came within 2 weeks in Pskov. region. quality elegant. bought shares of 548 rubles. very, very happy. thanks to the store. would hope would serve for a long time. packaged well, it's still the whole piece. come in package. watch packaged pupyrchatuyu and were themselves in a transparent cheholchike. straps and zip protected film. watch come directly to the battery. generally recommended course watch!!!!
Come in Voronezh quickly! Neat, look modest!
Seller send my order immediately, watch come in 2 weeks. I am very happy, beautiful watch, were well packed. Will order again, only to the other face!!
All good, delivery to SF three weeks of disadvantages: Dial immediately all the scratch
Very nice :)
Beautiful watch, come without damage. PE package was delivered a little less than a month later. The strap is adjustable.
i'm very happy for the purchase.
Great watch I recommend
Watch came in the time span, Chelyabinsk in 2 weeks. Dial a little too small, but it's a matter of taste.
Watch came in the time span, for 2 weeks to Chelyabinsk. Nice, face a little too small, but it's a matter of taste. Just like in the description.
Great watch
Ordering this brand for second time. Great thing.
Excellent product!!!
Come quickly, all in the description and picture. Very satisfied, recommend
Normal watch. For the price of something more funny. The expensive Swiss watch, but they feel sorry for each day, and they will go. Packed by the way well, come in 2 weeks.
Very good perfect the way I wanted loved. Thank you. Arrived very early without any defect and well packed.
Super
Watch come in 2 weeks to Astrakhan. goods are packed well, without scratching the Watch has a battery go face a small but neat, bracelet chut must be shortened to fine pen
Came quickly, very well packed, is covered with a protective film. Track is monitored.
Excellent value for money Recommend
Dear, carefully watch, fast delivery, need to shorten the strap)
Duzhe garni godinnik priyshov Dvi nedіlі CCB Garneau zapakovany. Recommend I Goods stores.
Received in two weeks. Watch very cool! Pink with Silver looks very gentle. Removed two links, were great. Packed very well, bracelet plyonochku, so as not to scratch. Very happy shopping
Product according to the description. Found through light and the wrist band looks fragile, but should be only print even. Product arrived very fast, less than 30 days.