SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watch Collection - FREE Shipping! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchodyssey.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly! For my fine Brush face, but the band but perfectly!
Normal hours of my money, wear more accurate have fast break
Come quickly about 3 weeks, look stylish, but the mechanism defective, thought the battery, nothing измен elk, second hand stops in the same place! sorry! open a dispute without trials back the entire amount!
Exact Product description, shipping was slow, 4 weeks to arrive.
Watch excellent were correctly. Were more than two months, but missed the deadline.
Arrived in 1 month to Italy. Great product for the price. Nice packaging. No scratches on tge glass. Only minor cracks on the paint where cord connects with the body but not really visible and not important.
I happy hours, but was a long wait, almost 2 months (But a good store, meet my posts) came to watch the whole)
Watch good, look great, have a little cleavage cover between 11 and 12 hours and constantly flies thing, holding the free edge of the strap, do not know the name))) but in general for the price perfectly!
Watch cool, just like in the description. There is a small school of the case (see photo), but in general, all with high quality, strap is suitable for any wrist thickness.
Watch nice, recommend.
Good Watch) A Little thin For this price is excellent!!!! Reached approx 3 weeks Recommend.
I m in love with this item <3 very beautiful 1 per month arrived operation tried no problem absolutely literal aynısı.
Lightweight, stylish.
Great time! For the money-Great!!!
Precise description came well packaged. Lean on my wrist got good, buy happy
Clock, came within 30 days! The Wife happy, store recommend!
Watch!!! I love it!!! Look at a couple of thousand exactly see how to behave bracelet through time.
Cool Delivery fast ordered 09.08 received 25. 08… Seemed less, but this size is even more fun
Class!
Shipping in lower-month. Packaged in any way, in the package, but we had to spend. Even walk. For 192 rubles-fire!
Visually very simpotnye watch. But not a band, it looks fine, and at the same time of cheap, uncomfortable!
Sooo long, but because of our mail, nice watch, metal strap (or what).
Cool! I like them! Stylish look! Highly recommend)
Very good product. All pretty. Batteries are. Come in 19 days
Everything Is good. Watch as the description.