SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watch Collection - FREE Shipping! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchodyssey.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watch without chipping and cracking. Go great hope like her husband
Very beautiful. Working fine until now. Deliver in time
Very cool watch. Packed Well, everywhere plenochka from scratches. IN general, a great product.
For 200 rubles) Watch worth the money, thank you, quickly and all matches the description) the glass lyapa, but it's not very confusing)
Goods already to
Delivery fast enough, watch simple short good value for money, I came with a broken second arrow, store promptly returned the money
I like it. looks good and makes you feel rich. lol
E Glass larg, narrow am reusit sa province scurtez cu un cuțit :))
Strap is weak and so nice for the money all good
Goods reached 21 day. Packaging is good, do not track the tracking. Good quality, very light. Look cool, amusing faceted glass and gear instead of the second hand. Big Band, try to remove the links. Complementing The review later
The Lower Novgorod come in, less than a month. Good watch, bracelet for this price. Its worth the money. Buy your girlfriend, cleaned a couple of links, other bracelet))
Watch very cool for etu price.
very nice watch good products & very fast ship to india{ MODI CONTRY }☺
Arrived very quickly before the date
perfect
Good product and fast shipment but open/lock part is not working
It's fast, what price, and the quality
Strap continuously weakens, with time clock starts to hang with hands, is also very difficult to shorten the belt. Everything else is done not bad, the hand looks stylish and fashionable
WITH the kind of personal, but the band sucks, long to not live! But for 200 rubles What to Expect it
Came. Such work. Look at how much is enough
Order 17.08. Received 12.09 (Tatarstan). Does not track. The store did not communicate. Packed carefully. Recommend
Ordered 02.08 delivered 10.09. Product consistent with the description and picture. Rekomenduje
best store
It arrived sooner than expected. Thank you store. I like it.
Product is like the ad although the WATCH does have a ticking sound which can be annoying