SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watch Collection - FREE Shipping! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchodyssey.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Standards
Watch for the normal price, thin belt, looks cheap.
Very pulpitis
Chesy very beautiful good quality come very quickly for 2 weeks great store
Good watch, nice look, but the band is poor :) Shipping about a month in Moscow. Suggest items and store.
Shipping to Novgorod-month. Thought mechanical. But then saw that quartz. For $200 is fine. Packed well
Very unusual, sorry, that is not waterproof…
A long, strap, 4 star only for price tag
very beautiful, at price valeu very
its ok
exactly like it's described, fast delivery to Greece.
Good
Пришли целые спасибо
beautiful watch and arrived just in time to give for Father's day.
product very cute, but lack a little quality, normal per account your price, but who want investing little, will have a watch until good
the watch has good quality. packed ok
beautiful design. belt bad. change the better
for brother bought. watch at such is normal. перебоев work without. satisfied purchase. uzbekistan delivery within 35 days, through service оформляла alishop order. uz. goods in aliexpress узбекистана жителям service to buy this
Pretty good looking watch
satisfied very, rolex it is not sure, but over the price we will complain!
packed well, пупырке all in have plug
manf cok guzel degik but the watch of good quality than the bite size lanyard cok guzel
watch ordered 28-го march, took 16th april new mail. fully compliant with item description, отслеживался track, store not consorted. packaging is good. strap quality is poor, such price but over-fire (me 73 обошлись grn/2.83 $). whole purchase satisfied. so five.