SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watch Collection - FREE Shipping! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchodyssey.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this watch
Fast shipping, good packed
Looks like the picture. Not seen it is a watch pretty cheap. The time of arrival you to Mexico was a month. So it is nicely.
Very fast shipping, watch noisy strap is very high quality.
Have a good price - quality relation, about 3 weeks long for reception to Peru. Dial diameter think it’s ok too and the belt is not as genuine as I thought but it’s very good.
Great Time! Work properly.
Everything is fine
The product came in a month and fifteen days. get bad wrapped them left picture and the clock comes with a stain on the lens also leave the image.
Watch good, look great! Were really long, almost 2 months before samary.9 strap tight, no problem to replace. Goods is good, look like in)))
I am very grateful for fast made the order 27/08/2018 and delivered me today 11/09/2018 the glasses are good quality am grateful and recommend this store will send but other things, did just 15 days to get here in Angola Luanda, thank you
Watch very cool!!! No one believes that they are so little. My husband happy)
Watch came in time, it works fine) Match the description. Great watch for money)
best store
received in good condition.packaged well as well.quality is good
nice
Very Nice, Came Before
Thank You, good watch. Delivery fast, 2 weeks. Bought for $271 plus shipping, in the total amount of 560 gave the p. Watch good. Upload pictures.
excellent cheap and best ...
Product match as description. Fast delivery.
Good quality/price
bom.
Track tracked only in the country of origin. Quality the price.
Good product, arrived in time agreed and very fast
Order came quickly, after four days. Watch very good.
Thank you very nice love it